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Phone and Email on Tasks or Events in Lightning Experience
A Brief Comparison With Classic and Lightning Record Pages
Despite the fact that the Lightning Experience provides a bigger experience in Salesforce, many individuals still favour Salesforce Classic. One of the key reasons is the change in how various features are handled, which is quite known due to the long-term use of Salesforce Classic.
People simply miss how easy it was to operate in Salesforce Classic and have been unable to adapt to the new Lightning Experience versions.
In this article, we’ll look at something that can be altered in Lightning Experience just like it can in Salesforce Classic, as well as how it behaves in Lightning Experience.
The Phone and Email fields do not appear on Tasks or Events records in Lightning Experience. Because the Task Details page does not display the Contact/phone Lead’s number or email address, those who want to use it to make callbacks will find it useless.
In Salesforce Classic, however, the same fields are available for Task and Event pages.
